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Returns

All about returning

Not completely satisfied with your purchase? You can return merchandise within 30 days of receipt.
Mammut simplifies the return process by including free return shipping.

You can print a free return label from the comfort of your home. We recommend using the "DHL Returns Portal" to expedite the return process.

What steps do you need to follow?

  1. Click on the button "To DHL Returns Portal". You will be redirected to an external DHL page.

  2. Fill out the DHL form and click on "Next".

  3. On the next page, print the return label by clicking on "Open and Print PDF".

  4. Stick the return label on your parcel and bring it to the next post office or packing station.

Please note: The return label is only valid for your current Mammut return.



To DHL Returns Portal >


Returns process

Please package the item carefully for return transport, complete the return note and enclose it in the parcel. Then print and stick the return label to the parcel and take it to your nearest parcel point.
We can refund the purchase price only for unworn products in their original packaging.


Shipping costs for returns

We will pay the return shipping costs, provided that you use the return shipment label enclosed with each order.


Refunds

The refund process is described here. The purchase price will be refunded only for unworn goods (other than the usual trying on) in their original packaging.


Return period

You can return goods to us within a period of 30 days.


Exchanges

Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it and then order your chosen item again. The purchase price for the returned item will be refunded using the same payment method as used for the order after receipt and checking of the goods.


Incorrect item

If you receive the wrong item or an item that you did not order, you can return the product to us using the usual procedure (please state the reason on the returns form). In this case, please simply order your chosen product again.

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